This position reports to the Regional Ombud.
• Bachelor’s Degree in Law (LLB).
• Admission as an Attorney of the High Court.
• Diploma in Public Administration, Information Systems and Business Administration will be an added advantage.
• A total of 10 years working experience, 3 of which must be at supervisory level in complaints management as well as document management.
• Sound understanding of political and legislative environment of the CSOS as well as the Sectional Titles Management Act.
• Knowledge of dispute resolution models and effective conciliation and arbitration/adjudication.
• Knowledge of setting up a complaints management system procedures and workflows.
• Extensive knowledge of and experience in the functioning and resolution of disputes within. community schemes and sectional titles.
• Knowledge of the community schemes environment.
• Knowledge of records management
• Advanced MS Office skills
• Advanced presentation skills
• Service oriented
Key Performance Areas
• Establish and implement the complaints management model, processes, policies and workflows.
• Develop and implement the CSOS records management strategy
• Develop policies, processes and standard operating procedures relating to own area of specialisation.
• Contribute to the overall conceptualisation and development of the CSOS business strategy with a focus on the management of complaints, registrations and investigations.
• Develop all the necessary and prescribed complaints management policy frameworks and guidelines as well as workflow processes to automate the process.
• Work with peer groups to ensure that the CSOS`s best interests are protected and that the flow of marketing data, industry and demographic trends, and customer requirements are accurate and timely.
• Oversee the development of project plans with stakeholders for the implementation of programmes as approved in the integrated marketing and communications plan.
• Oversee the preparation of monthly and quarterly management reports
• Provide direct reports with leadership, direction, and coaching to achieve work objectives work and improve performance and skills.
• Performance Management – ensure that team members achieve their performance objective as per individual agreements
• Staff development, motivation and training.
• Budget planning and allocation and monitor expenditure in accordance with strategic objectives and ensure compliance with relevant policies.
• Manage appeals in terms of the CSOS Act or CSOS Practice Directive.
• Manage dispute resolution queries.
Enquiries: Ms Lindi Sibiya, Human Resources Manager, tel. (010) 593-0533.
Applications, including a covering letter and accompanied by a CV and certified copies of qualifications, must be addressed to the Human Resources Manager, Ms. Lindi Sibiya and e-mailed to: email@example.com
Closing date for applications: 22 July 2020
The CSOS reserves the right not to appoint on the advertised positions.
No late applications will be accepted. Enquiries: during office hours.
Background checks will be conducted on the shortlisted candidates prior to appointment.
Applicants who do not receive any response within 4 weeks of the closing date must regard their applications as unsuccessful.